SentiProMo is a software, developed based on research results of previous projects. The aim of the software is the digital representation of service processes in small and medium-sized enterprises and the analysis of related data. In particular, the research focus is on sentiment analysis.

More information and download of the software can be found at https://sites.google.com/view/sentipromo, a website created in the context of the BPM 2020 International Workshops conference, Seville, Spain, September 13-18, 2020.


Lüftenegger E., Softic S. (2020) SentiProMo: A Sentiment Analysis-Enabled Social Business Process Modeling Tool. In: Del Río Ortega A., Leopold H., Santoro F.M. (eds) Business Process Management Workshops. BPM 2020. Lecture Notes in Business Information Processing, vol 397. Springer, Cham. https://doi.org/10.1007/978-3-030-66498-5_7


DI Dr. Selver Softic, FH CAMPUS 02, selver.softic@campus02.at
Dr. Egon Lüftenegger, FH CAMPUS 02, egon.lueftenegger@campus02.at