Smart Production and Service Solutions

Period: 01.05.2016 - 30.04.2019
Contact: Stefanie Hatzl, CAMPUS 02 University of Applied Sciences
Cooperation Partner: Univerza v Mariboru, Slovenski institut za kakovost in meroslovje, Evolaris next level GmbH, Forschung Burgenland GmbH, Fachhochschule Kärnten, Pomurski tehnološki park

The Interreg project SMART PRODUCTION AND SERVICE SOLUTIONS focused on production-oriented SMEs. The aim was to identify solutions and to create competence growth. In order to strengthen innovation and competitiveness on the global market, approaches such as interdisciplinarity (certification of production processes, human resources management, use of advanced technologies and tools), interregional cooperation (Eastern, Western Slovenia, Styria, Burgenland and Carinthia) and cross-sector integration (mechatronics, ICT, mechanical engineering, new materials, etc.) were at the core of the project.

The project encompassed the following work packages:

  1. Introduction of a quality assurance system (ISO certification)
  2. Development of lean production processes through a Lean Production Academy
  3. Set-up of efficiency measurement systems
  4. Introduction of products or technology transfer
  5. Establishment of new technology businesses

As one of the project partner, the Degree Programmes in IT & Business Informatics at CAMPUS 02 University of Applied Sciences focussed on the development of efficiency measurement systems. The fundamental goal of this work package was to develop support tools to improve the competitiveness of small and mid-sized businesses (SMB). To achieve this goal, the following 3 activities were performed:

The first activity encompassed the identification and transfer of best practice examples of intelligent solutions. In the course of this activity, the companies were identified that had already implemented smart products, services or production processes in the project region Sl-AT. The results of this activity were summed up in a handbook to serve as guidelines for improvement for businesses.

The second activity focussed on the development of an interactive service quality management tool. For this purpose, the concept of the Performance Journey Map (PJM), which represents the output of previous research activities, was digitised and designed for use by SMBs. As an interactive tool, the digital PJM enables service processes to be captured and evaluated on the basis of indicators. These processes can be continuously improved through the monitoring of target achievement indicators allocated to the business dimensions.

In the course of the third activity, a tool for the evaluation of services from a customer’s perspective was developed. The developed Web SEPP Tool serves to support SMBs with pricing. The aim is to make the implementation of a value-based approach to companies’ pricing easier. Customers can use the tool to rate companies’ services, such as their customer support. Companies can register for the tool to find out how satisfied their customers are with their services and how much value they have from a customer’s perspective.

Efficiency Measurement System work package results:

Smart Production: Handbook Best Practice Examples: Download (German)

Manual  PJM Tool (German):


The Web SEPP TOOL is available here

Manual Web SEPP Application (German):

General project informationen can be found here: