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Master Course in
Service Engineering & Management

The Master Course in Service Engineering & Management deals with managerial topics of complex service business models and technological service concepts (smart services, Industry 4.0). Study extra-occupationally in three semesters and lay the foundations for your career ­­– because we shape the business world of tomorrow.

The degree programme at a glance:

Facts

3
Semesters

Extra-occupational

Ideal for working professionals who want to develop further. The schedule is oriented towards the needs of students who are in the middle of their professional career.

 

Classes

Two presence weeks per semester with accompanying e-learning units.
Classes from 08:00 to 17:30 Monday to Friday.

QUALIFICATION GAINED:

MSc or MBA, depending on the chosen specialisation

Specialisation:

From the second semester onwards students can choose to continue their studies from a business administrative (MBA) or technical (MSc) perspective.

Approved study places

30

ECTS —> 90 CREDITS
Tuition fee: 3,725
Plus a mandatory Austrian Students’ Union contri- bution (currently 19.70 €)

Location

Focus

The degree programme focusses on current tertiarisation effects in society and aims to provide students with the knowledge to understand the connections between these effects. Students also acquire the skills to consult and implement the development of successful business models in service-oriented technology companies.

 

Business model development

Graduates do not only have the skills to implement service business models but also have an in-depth understanding of the development of technology-based service business models (smart services, Industry 4.0).

 

Application process

  • 01Online Application
  • 02Submission of further documents
  • 03Personal interview conducted by an admission committee

Note: The Postgraduate Master Degree Programme in Service Engineering & Management is held in German. Therefore the application process is also done in German.

Application deadline: 31.03.2019

Admission criteria

A general admission criterion is proof of B2 level German language skills (according to the European Framework of Reference for Languages).

In addition, a completed Bachelor or Diploma degree programme plus one year professional experience is required or, alternatively at least 6 years subject-relevant  professional activities including at least 1 year management expierence.

Suitability and admission of the applicant is decided by the admission committee on a case by case basis.

 

Further Information

Stephanie Schmölzer

CAMPUS 02 University of Applied Sciences
Degree Programme in Information Technologies & Business Informatics
Körblergasse 126, 8010 Graz, Austria

A unique Master course with a focus on services

In the extra-occupational Master Course in Service Engineering & Management, students have the opportunity to specialise in technology-based services from a technical or business administrative perspective. They acquire the knowledge to develop, manage and implement business models of service-oriented organisations and companies and are prepared for working in the industry (product development) and technical services.

Imagefoto Arbeitssituation

Core Areas

Information and communications technologies of the 21st century drive innovations in the services sector. Business models that seemed impossible a few years ago (such as Car2Go) can now be implemented with ICT. Therefore, current service business models are smarter, more integrational and multi-technological, yet managed by ICT alone. Due to this development, the core areas of the degree programme include the development of service business models, strategic service management and management accounting of hybrid, technical and IT-based services.

The master course focusses on current tertiarisation effects in society and aims to provide students with the knowledge to understand the connections between these effects. Students also acquire the skills to consult and implement the development of successful business models in service-oriented technology companies.

Graduates have in-depth business and specialist knowledge of hybrid, technical and IT-based services and are prepared for developing and improving service business models as well as for service consulting and smart services development tasks.

Qualification profile

Due to the master course’s interdisciplinary approach, graduates can move into a wide range of careers – from operative management (e.g. as a service manager) and strategic leadership positions in the area of hybrid, technical and/or IT-based service management to positions in new occupational fields such as in Industry 4.0 (e.g. as a customer service consultant, after-sales service developer, service digitalisation expert).

Graduates of the master course are exceptional experts and managers that understand the connections between service business strategies, service processes, service technologies and operative service management with skills in management accounting. They acquire the key skills and knowledge required to grasp these connections in a project on business model development towards the end of the degree programme.

Service Engineering & Management graduates have the following competencies:

Knowledge of the core areas’ scientific basis

  • Strategic management and service business models for hybrid, technical and IT-based services
  • General management with a focus on service companies
  • Change management with a focus on service engineering
  • Service innovation and technology management
  • Business law (service level agreements and contract law) and intellectual property management

Methodological and analytical skills

  • Service management, operations and management accounting
  • Marketing and international marketing of services
  • Quality management of services
  • Management accounting of services

Interdisciplinary skills

  • Due to project-based studies (1 introductory project and 1 project from the students’ occupational field)
  • Due to projects done in teams and individually about occupational areas of the students’ choice
  • Soft skills in the areas of leadership and consulting (in all course units)

Business model development

The master course uses modern and innovative approaches to develop service business models with hybrid, technical and IT-based services. The content of the course units helps students develop and bring an integrational, holistic and modern service business to the market. In the course units, lecturers work together closely with MSc students, who especially focus on the aspect of service technology development, as well as MBA students, who investigate the business administrative aspect.

Time management

Since the curriculum is comprised of different modules, it encourages the students to study in a research-oriented and project-oriented way. The modular curriculum gives students the opportunity to either study the content as distance learning elements regardless of location or time or study extra-occupationally by attending the course units.

Financial support

Small and middle-sized businesses (SMBs) in Styria can receive financial support through the Steirische Wirtschaftsförderung’s (SFG; Styrian company that provides financial support to Styrian SMBs) support programme “Erfolgs!Kurs”, if one of their employees is going to be a student of the extra-occupational Master Course in Service Engineering & Management. SMBs may apply for a maximum of € 2.500 per application (twice per year). Find more information on the SFG’s website (German only): https://www.sfg.at/cms/4936/ErfolgsKurs/

Styrian Service Cluster

The Styrian Service Cluster does not only promote this degree programme, but has also strongly contributed to its development and implementation. The Degree Programmes in IT & Business Informatics are one of the founding members of the Cluster and together they research and develop projects in the area of hybrid, technical and IT-based services.

Views & Voices

Since the founding of the Styrian Service Cluster in 2012, education and training in the area of services has been one of our favourite projects, which is why I am especially happy to have initiated this practice-oriented degree programme together with our member CAMPUS 02. I am already looking forward to seeing the first graduates and I feel honoured to have the opportunity to accompany them on their path as a guest lecturer in the area “Marketing and New Products”.
Kajetan Bergles
Service Development Manager, KNAPP AG, Co-founder of the Styrian Service Cluster
As one of the founding members of the Styrian Service Cluster, it is especially important to us at AVL List GmbH that a training environment is established, which supports the success of our global business in the area of customer services. Therefore, I am pleased that a degree programme has been created together with CAMPUS 02 that includes service-relevant topics and focusses on the practical side. It is an honour to have the opportunity to support the practice-orientation of strategic service topics as a guest lecturer.
Jens Poggenburg
Director Global Customer Services, AVL List GmbH, Co-founder of the Styrian Service Cluster

Team

Head of Degree Programme

Photo Stefan Grünwald
Stefan Grünwald
Portraitfoto von Elisabeth Pergler
Elisabeth Pergler
Portraitfoto von Patrick Schweighofer
Patrick Schweighofer

Stefan Grünwald

Head of Degree Programme

Coordinator Division Information Technology

Elisabeth Pergler

Deputy Head of Degree Programme

Patrick Schweighofer

Deputy Head of Degree Programme

Teaching

Lecturers & Research Scientists: Full-Time

Stefanie Hatzl
Portraitfoto von Arno Hollosi
Arno Hollosi
Portraitfoto von Angelika Höber
Angelika Höber
(currently on maternity leave)
Berndt Jesenko
Portraitfoto von Xiaoshan Liu
Xiaoshan Liu
Egon Lüftenegger

Stefanie Hatzl

Research Assistant

Arno Hollosi

Lecturer & Research Scientist

Coordinator Division Software Engineering

Angelika Höber

Research Assistant

Berndt Jesenko

Lecturer & Research Scientist
Research Assistant

Xiaoshan Liu

Lecturer & Research Scientist

Egon Lüftenegger

Research Assistant

Portraitfoto von Elisabeth Pergler
Elisabeth Pergler
Eva Schirgi
Portraitfoto von Patrick Schweighofer
Patrick Schweighofer
Portraitfoto von Selver Softic
Selver Softic

Elisabeth Pergler

Lecturer & Research Scientist

Coordinator Division Business Administration and Management Coordinator Division Personality & Language Coordinator R&D

Eva Schirgi

Lecturer & Research Scientist

Patrick Schweighofer

Lecturer & Research Scientist

Coordinator Division Business Informatics Coordinator Division Projects and Scientific Writing

Selver Softic

Lecturer & Research Scientist

Coordinator Internationalisation

Lecturers & Research Scientists: Part-Time

Administration

Photo Gregor Begsteiger
Gregor Begsteiger
Photo Christina Berger
Christina Berger
Tamara Lehner
Photo Silvia Poschauko
Silvia Poschauko
Photo Stephanie Schmšlzer
Stephanie Schmölzer

Gregor Begsteiger

Office Manager

Christina Berger

Office Manager

Coordinator Student Services
Coordinator Internationalisation

Tamara Lehner

Office Manager

Silvia Poschauko

Office Manager

Coordinator Lecturers Coordinator Timetables

Stephanie Schmölzer

Office Manager

Coordinator Admission Process Coordinator Applicants and Potential Applicants Coordinator Concluding Processes Coordinator Marketing & PR

Captains

Hans-Jürgen Wels
Portrait von Gerhard Greiner
Gerhard Greiner
Portrait von Thomas Dietinger
Thomas Dietinger
Portrait von Martin Barzauner
Martin Barzauner
Portrait von Gerald Lassau
Gerald Lassau

Hans-Jürgen Wels

Captain

Managing Director Unycom GmbH as well as Captain of the Bachelor class WIN17

Gerhard Greiner

Captain

CEO, Infonova GmbH as well as Captain of the Bachelor class WIN15

Thomas Dietinger

Captain

CEO, DCCS GmbH as well as Captain of the Bachelor class WIN14

Martin Barzauner

Captain

CEO, Netconomy Software & Consulting GmbH as well as Captain of the Bachelor class WIN13

Gerald Lassau

Captain

CEO, Knapp IT Solutions GmbH as well as Captain of the Master class ITW15

Events

Thu, 25. April
International Days: Research.Teaching.Practice
The interdisciplinary International Days... more info
Styrian Service Cluster Service Engineering Focus Smart Production and Service Solutions

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