The Master Course in Service Engineering & Management deals with managerial topics of complex service business models and technological service concepts (smart services, Industry 4.0). Study extra-occupationally in three semesters and lay the foundations for your career – because we shape the business world of tomorrow.
The degree programme at a glance:
Ideal for working professionals who want to develop further. The schedule is oriented towards the needs of students who are in the middle of their professional career.
2 weeks of attendance-based classes per semester with accompanying e-learning units.
Classes from 08:00 to 17:30 Monday to Friday.
From the second semester onwards students can choose to continue their studies from a business administrative (MBA) or technical (MSc) perspective.
Approved study places
The degree programme focusses on current tertiarisation effects in society and aims to provide students with the knowledge to understand the connections between these effects. Students also acquire the skills to consult and implement the development of successful business models in service-oriented technology companies.
Graduates do not only have the skills to implement service business models but also have an in-depth understanding of the development of technology-based service business models (smart services, Industry 4.0).
Contact: WIFI Steiermark – Denise Wieser, Head of Academic Education Phone +43 316 602 708 E-Mail firstname.lastname@example.org
Application deadline: Summer 2020
Note: The Postgraduate Master Degree Programme in Service Engineering & Management is held in German. Therefore the application process is also done in German.
A general admission criterion is proof of B2 level German language skills (according to the European Framework of Reference for Languages).
Either a completed Bachelor’s or Diploma degree and 1 year’s worth of professional experience or, alternatively, at least 6 years’ worth of subject-relevant professional experience of which at least 1 year must have been spent in a management position.
Suitability and admission of the applicant is decided by the admission committee on a case-by-case basis.
In the extra-occupational Master Course in Service Engineering & Management, students have the opportunity to specialise in technology-based services from a technical or business administrative perspective. They acquire the knowledge to develop, manage and implement business models of service-oriented organisations and companies and are prepared for working in the industry (product development) and technical services.
Information and communications technologies of the 21st century drive innovations in the services sector. Business models that seemed impossible a few years ago (such as Car2Go) can now be implemented with ICT. Therefore, current service business models are smarter, more integrational and multi-technological, yet managed by ICT alone. Due to this development, the core areas of the degree programme include the development of service business models, strategic service management and management accounting of hybrid, technical and IT-based services.
The master course focusses on current tertiarisation effects in society and aims to provide students with the knowledge to understand the connections between these effects. Students also acquire the skills to consult and implement the development of successful business models in service-oriented technology companies.
Graduates have in-depth business and specialist knowledge of hybrid, technical and IT-based services and are prepared for developing and improving service business models as well as for service consulting and smart services development tasks.
Due to the master course’s interdisciplinary approach, graduates can move into a wide range of careers – from operative management (e.g. as a service manager) and strategic leadership positions in the area of hybrid, technical and/or IT-based service management to positions in new occupational fields such as in Industry 4.0 (e.g. as a customer service consultant, after-sales service developer, service digitalisation expert).
Graduates of the master course are exceptional experts and managers that understand the connections between service business strategies, service processes, service technologies and operative service management with skills in management accounting. They acquire the key skills and knowledge required to grasp these connections in a project on business model development towards the end of the degree programme.
Service Engineering & Management graduates have the following competencies:
Knowledge of the core areas’ scientific basis
Methodological and analytical skills
The master course uses modern and innovative approaches to develop service business models with hybrid, technical and IT-based services. The content of the course units helps students develop and bring an integrational, holistic and modern service business to the market. In the course units, lecturers work together closely with MSc students, who especially focus on the aspect of service technology development, as well as MBA students, who investigate the business administrative aspect.
Since the curriculum is comprised of different modules, it encourages the students to study in a research-oriented and project-oriented way. The modular curriculum gives students the opportunity to either study the content as distance learning elements regardless of location or time or study extra-occupationally by attending the course units.
Since the founding of the Styrian Service Cluster in 2012, education and training in the area of services has been one of our favourite projects, which is why I am especially happy to have initiated this practice-oriented degree programme together with our member CAMPUS 02. I am already looking forward to seeing the first graduates and I feel honoured to have the opportunity to accompany them on their path as a guest lecturer in the area “Marketing and New Products”.
As one of the founding members of the Styrian Service Cluster, it is especially important to us at AVL List GmbH that a training environment is established, which supports the success of our global business in the area of customer services. Therefore, I am pleased that a degree programme has been created together with CAMPUS 02 that includes service-relevant topics and focusses on the practical side. It is an honour to have the opportunity to support the practice-orientation of strategic service topics as a guest lecturer.
The Styrian Service Cluster does not only promote this degree programme, but has also strongly contributed to its development and implementation. The Degree Programmes in IT & Business Informatics are one of the founding members of the Cluster and together they research and develop projects in the area of hybrid, technical and IT-based services.More about the Styrian Service Cluster
The Degree Programmes in Information Technologies & Business Informatics (IWI) have researched systematic development and management of innovative (technical) services since 2007. In the last few years, we have thoroughly investigated different existing procedure models for the development of products and have tested them in the course of numerous projects with partner companies.
Find more detailed information on our research projects on our Service Engineering Blog (German only).
Find out more in the blog
The focus of the Interreg project SMART PRODUCTION AND SERVICE SOLUTIONS is on supporting the increase of skills of production-oriented SMBs. This challenge is met by increasing the SMBs’ innovation skills and competitiveness on the global market with an interdisciplinary approach (certification of production processes, human resource management, use of advanced technologies and tools), interregional collaboration (East and West Slovenia, Styria, Burgenland and Carinthia) and the integration of competencies from different sectors (mechatronics, ICT, mechanical engineering, new materials, etc.).Learn more