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Master Course in
Service Engineering & Management

The Master Course in Service Engineering & Management deals with managerial topics of complex service business models and technological service concepts (smart services, Industry 4.0). Study extra-occupationally in three semesters and lay the foundations for your career ­­– because we shape the business world of tomorrow.

The degree programme at a glance:

Facts

3
Semesters

Extra-occupational

Ideal for working professionals who want to develop further. The schedule is oriented towards the needs of students who are in the middle of their professional career.

 

Classes

2 weeks of attendance-based classes per semester with accompanying e-learning units.
Classes from 08:00 to 17:30 Monday to Friday.

QUALIFICATION GAINED:

MSc or MBA, depending on the chosen specialisation

Specialisation:

From the second semester onwards students can choose to continue their studies from a business administrative (MBA) or technical (MSc) perspective.

Approved study places

30

ECTS —> 90 CREDITS
Tuition fee: 4.633,34
Plus a mandatory Austrian Students’ Union contri- bution (currently 21,20 €)

Location

Focus

The degree programme focusses on current tertiarisation effects in society and aims to provide students with the knowledge to understand the connections between these effects. Students also acquire the skills to consult and implement the development of successful business models in service-oriented technology companies.

 

Business model development

Graduates do not only have the skills to implement service business models but also have an in-depth understanding of the development of technology-based service business models (smart services, Industry 4.0).

 

Application process

  • 01Online Application
  • 02Submission of further documents
  • 03Personal interview conducted by an admission committee

Contact: WIFI Steiermark – Denise Wieser, Head of Academic Education Phone +43 316 602 708 E-Mail denise.wieser@stmk.wifi.at

Application deadline: September 2022

Admission criteria

Note: The Postgraduate Master Degree Programme in Service Engineering & Management is held in German. Therefore the application process is also done in German.

A general admission criterion is proof of B2 level German language skills (according to the European Framework of Reference for Languages).

Either a completed Bachelor’s or Diploma degree and 1 year’s worth of professional experience or, alternatively, at least 6 years’ worth of subject-relevant professional experience of which at least 1 year must have been spent in a management position.

Suitability and admission of the applicant is decided by the admission committee on a case-by-case basis.

 

Further Information

Magdalena Zatsch

CAMPUS 02 University of Applied Sciences
Degree Programme in Information Technologies & Business Informatics
Körblergasse 126, 8010 Graz, Austria

A unique Master course with a focus on services

In the extra-occupational Master Course in Service Engineering & Management, students have the opportunity to specialise in technology-based services from a technical or business administrative perspective. They acquire the knowledge to develop, manage and implement business models of service-oriented organisations and companies and are prepared for working in the industry (product development) and technical services.

Imagefoto Arbeitssituation

Core Areas

Information and communications technologies of the 21st century drive innovations in the services sector. Business models that seemed impossible a few years ago (such as Car2Go) can now be implemented with ICT. Therefore, current service business models are smarter, more integrational and multi-technological, yet managed by ICT alone. Due to this development, the core areas of the degree programme include the development of service business models, strategic service management and management accounting of hybrid, technical and IT-based services.

The master course focusses on current tertiarisation effects in society and aims to provide students with the knowledge to understand the connections between these effects. Students also acquire the skills to consult and implement the development of successful business models in service-oriented technology companies.

Graduates have in-depth business and specialist knowledge of hybrid, technical and IT-based services and are prepared for developing and improving service business models as well as for service consulting and smart services development tasks.

Qualification profile

Due to the master course’s interdisciplinary approach, graduates can move into a wide range of careers – from operative management (e.g. as a service manager) and strategic leadership positions in the area of hybrid, technical and/or IT-based service management to positions in new occupational fields such as in Industry 4.0 (e.g. as a customer service consultant, after-sales service developer, service digitalisation expert).

Graduates of the master course are exceptional experts and managers that understand the connections between service business strategies, service processes, service technologies and operative service management with skills in management accounting. They acquire the key skills and knowledge required to grasp these connections in a project on business model development towards the end of the degree programme.

Service Engineering & Management graduates have the following competencies:

Knowledge of the core areas’ scientific basis

  • Strategic management and service business models for hybrid, technical and IT-based services
  • General management with a focus on service companies
  • Change management with a focus on service engineering
  • Service innovation and technology management
  • Business law (service level agreements and contract law) and intellectual property management

Methodological and analytical skills

  • Service management, operations and management accounting
  • Marketing and international marketing of services
  • Quality management of services
  • Management accounting of services

Interdisciplinary skills

  • Due to project-based studies (1 introductory project and 1 project from the students’ occupational field)
  • Due to projects done in teams and individually about occupational areas of the students’ choice
  • Soft skills in the areas of leadership and consulting (in all course units)

Business model development

The master course uses modern and innovative approaches to develop service business models with hybrid, technical and IT-based services. The content of the course units helps students develop and bring an integrational, holistic and modern service business to the market. In the course units, lecturers work together closely with MSc students, who especially focus on the aspect of service technology development, as well as MBA students, who investigate the business administrative aspect.

Time management

Since the curriculum is comprised of different modules, it encourages the students to study in a research-oriented and project-oriented way. The modular curriculum gives students the opportunity to either study the content as distance learning elements regardless of location or time or study extra-occupationally by attending the course units.

Financial support

Small and middle-sized businesses (SMBs) in Styria can receive financial support through the Steirische Wirtschaftsförderung’s (SFG; Styrian company that provides financial support to Styrian SMBs) support programme “Erfolgs!Kurs”, if one of their employees is going to be a student of the extra-occupational Master Course in Service Engineering & Management. SMBs may apply for a maximum of € 2.500 per application (twice per year). Find more information on the SFG’s website (German only): https://www.sfg.at/cms/4936/ErfolgsKurs/

Styrian Service Cluster

The Styrian Service Cluster does not only promote this degree programme, but has also strongly contributed to its development and implementation. The Degree Programmes in IT & Business Informatics are one of the founding members of the Cluster and together they research and develop projects in the area of hybrid, technical and IT-based services.

Views & Voices

Since the founding of the Styrian Service Cluster in 2012, education and training in the area of services has been one of our favourite projects, which is why I am especially happy to have initiated this practice-oriented degree programme together with our member CAMPUS 02. I am already looking forward to seeing the first graduates and I feel honoured to have the opportunity to accompany them on their path as a guest lecturer in the area “Marketing and New Products”.
Kajetan Bergles
Service Development Manager, KNAPP AG, Co-founder of the Styrian Service Cluster
As one of the founding members of the Styrian Service Cluster, it is especially important to us at AVL List GmbH that a training environment is established, which supports the success of our global business in the area of customer services. Therefore, I am pleased that a degree programme has been created together with CAMPUS 02 that includes service-relevant topics and focusses on the practical side. It is an honour to have the opportunity to support the practice-orientation of strategic service topics as a guest lecturer.
Jens Poggenburg
Director Global Customer Services, AVL List GmbH, Co-founder of the Styrian Service Cluster

Team

Head of Degree Programme

Portrait photo of Stefan Grünwald
Stefan Grünwald
Portrait photo of Patrick Schweighofer
Patrick Beer
Portrait photo of Elisabeth Pergler
Elisabeth Pergler

Stefan Grünwald

Head of Degree Programme

Patrick Beer

Deputy Head of Degree Programme

Coordinator Division Business Informatics

Elisabeth Pergler

Deputy Head of Degree Programme

Coordinator Division Business and Management Coordinator Division Languages & Personality Coordination R&D

Lecturers & Research Scientists: Full-Time

Yevheniia Andriichenko
Portrait photo of Patrick Schweighofer
Patrick Beer
Portrait photo of Bernhard Fuchs
Bernhard Fuchs
Portrait photo of Lisa Grobelscheg
Lisa Grobelscheg
Harris Gerzic
Portrait photo of Stefanie Hatzl
Stefanie Hatzl

Yevheniia Andriichenko

Research Assistant

Patrick Beer

Lecturer & Research Scientist

Coordinator Division Business Informatics

DI Bernhard Fuchs

Lecturer & Research Scientist

Lisa Grobelscheg

Lecturer & Research Scientist

Coordinator Internationalisation

Harris Gerzic

Lecturer & Research Scientist

Stefanie Hatzl

Lecturer & Research Scientist

Projectleader R&D

Angelika Höber
Portrait photo of Bernd Jesenko
Berndt Jesenko
Portraitfoto von Xiaoshan Liu
Xiaoshan Liu
Katharina Moitzi
Portrait photo of Elisabeth Pergler
Elisabeth Pergler
Portrait photo of Danierl Resanovic
Daniel Resanovic

Angelika Höber

Research Assistant

Berndt Jesenko

Lecturer & Research Scientist

Xiaoshan Liu

Lecturer & Research Scientist

Katharina Moitzi, MSc

Research Assistant

Elisabeth Pergler

Lecturer & Research Scientist

Coordinator Division Business and Management Coordinator Division Languages & Personality Coordination R&D

Daniel Resanovic

Lecturer & Research Scientist

Portrait photo of Eva Schirgi
Eva Schirgi
Portrait photo of Selver Softic
Selver Softic

Eva Schirgi

Lecturer & Research Scientist

Coordinator Division Data Sciences Coordinator Division Projects and Scientific Writing

Selver Softic

Lecturer & Research Scientist

Coordinator Internationalisation Coordinator Division Information Technologies

Lecturers & Research Scientists: Part-Time

Administration

Portrait photo of Gregor Begsteiger
Gregor Begsteiger
Portrait photo of Christna Berger
Christina Berger
Photo Stephanie Schmšlzer
Stephanie Eisinger
(currently on maternity leave)
Portrait photo of Tamara Lehner
Tamara Lehner
Portrait photo of Silvia Poschaulo
Silvia Neuhold
Portrait photo of Lisa Scherz
Lisa Scherz

Gregor Begsteiger

Office Manager

Christina Berger

Office Manager

Coordinator Student Services Coordinator Internationalisation

Stephanie Eisinger

Office Manager

Tamara Lehner

Office Manager

Coordinator Bachelor Degree Programme in Business Software Development

Silvia Neuhold

Office Manager

Coordinator Lecturers Coordinator Timetables

Lisa Scherz

Office Manager

Coordinator Bachelor Degree Programme in Business Data Science

Portrait photo of Magdalena Zatsch
Magdalena Zatsch

Magdalena Zatsch

Office Manager

Coordinator Admission Process Coordinator Applicants and Potential Applicants Coordinator Concluding Processes Coordinator Marketing & PR

Captains

Hans-Jürgen Wels
Portrait von Gerhard Greiner
Gerhard Greiner
Portrait von Thomas Dietinger
Thomas Dietinger
Portrait von Martin Barzauner
Martin Barzauner
Portrait von Gerald Lassau
Gerald Lassau

Hans-Jürgen Wels

Captain

Managing Director Unycom GmbH as well as Captain of the Bachelor class WIN17

Gerhard Greiner

Captain

CEO, Infonova GmbH as well as Captain of the Bachelor class WIN15

Thomas Dietinger

Captain

CEO, DCCS GmbH as well as Captain of the Bachelor class WIN14

Martin Barzauner

Captain

CEO, Netconomy Software & Consulting GmbH as well as Captain of the Bachelor class WIN13

Gerald Lassau

Captain

CEO, Knapp IT Solutions GmbH as well as Captain of the Master class ITW15

Styrian Service Cluster Service Engineering Focus Smart Production and Service Solutions